FAQ's

GENERAL PRODUCT FACTS

  • JC Fresh is SLS, Paraben & Phthalate free
  • Our products are Vegan with the exception of our lip balm that includes beeswax and our glycerin soap that include goat's milk
  • All of our products are handmade, each batch may slightly vary in colour and shape
  • Product should be use with 12 months after opening 
  • Please read all ingredients before ordering any product
  • Custom made to order products are a 3 - 5 day turn around
  • JC Fresh buys high quality sustainable ingredients, our products are made in small batches to ensure quality and freshness
  • We love animals - our products DO NOT contain animal fats or by-products. 
  • We only use skin safe fragrance oils that are Phthalate free

COLD PROCESSED SOAPS/GLYCERIN SOAP

  • Made by hand the old-fashioned way and cured for a minimum 4 weeks before sold to ensure a long lasting bar
  • TIPS: After you lather up, place your bar of soap in a well drained soap dish to keep it from sitting in water. This will ensure your soap lasts longer
  • Please store your Glycerin soap in a cool area. Glycerin soap can form tiny sweat beads if it's hot. This does NOT harm your soap in anyway, it washes off in your first use.
  • REFUND POLICY: 
  • Please read all information and ingredients on each product before ordering.
  • We want you to be happy and enjoy our products as much as we do!  Please contact us with any problems ASAP at hello@jcfresh.com 
  • Due to the nature of the product refunds or exchanges are not available. JC Fresh will only take back items that were damaged during shipping. A replacement or refund will be sent. (at JC Freshes discretion) Please contact JC Fresh ASAP with any problems. Shipping charges will not be refunded.
    Customers are responsible for all taxes and duties.